📦 Install Replymate

Click the button below to download the extension files:

After downloading, unzip the file to a folder on your computer (for example, your Desktop or Documents folder).

In Microsoft Edge, do one of the following:

1. Type edge://extensions in the address bar and press Enter, OR
2. Click the three dots menu (...) in the top right → Extensions → Manage extensions

Look for a toggle switch labeled "Developer mode" in the bottom left corner of the page.

Don't worry - this is completely safe. "Developer mode" just means you're installing an extension from files instead of the Microsoft Edge Add-ons store.

After turning on Developer mode, you'll see new buttons appear at the top:

1. Click the button that says "Load unpacked"
2. In the file browser that opens, navigate to where you unzipped the extension files
3. Select the chrome-extension folder (the whole folder, not individual files)
4. Click "Select Folder"

Now you need to set up the extension with your email address:

1. Look at the top right of your browser, next to the address bar
2. Click the puzzle piece icon (🧩 Extensions)
3. Find "Replymate" in the list
4. Click the pin icon next to it so the Replymate icon stays visible in your toolbar
5. Now click the Replymate icon (robot icon) in your toolbar
6. A popup will appear - enter your Robomate email address (e.g., your.name@robomate.co.nz)
7. Click "Save Settings"

That's it! You're all set up. To use Replymate on a ticket:

1. Go to your Freshdesk portal (e.g., robomateco-help.freshdesk.com)
2. Open any ticket
3. Click "Reply" to open the reply editor
4. Click the Replymate button (robot icon) in the Freshdesk toolbar
5. Wait a few seconds while AI generates a reply suggestion
6. Review the suggestion, make any edits, and click "Insert into Reply"